Renewing your healthcare policy

1. A renewal letter will be sent to you or your advisor approximately eight weeks before your renewal date. This will include a list of all your members and inform you of any important changes to the benefits, and the terms and conditions of your plan.
   
   
2. If you have any queries or wish to make changes to the membership listing please let us, or your advisor know immediately. If you do not contact us with any changes, we will renew your scheme on the basis listed.
   
   
3. Our renewal confirmation will be sent out approximately two weeks before your renewal date. You will receive:
   
   
   1. Membership Listing
      This will show any changes you have requested such as level of cover, hospital list and any optional benefits.
      
      
   2. Renewal Invoice
      This will show the adjustment figure resulting from any deletions or additions to membership during the previous policy year, together with the premium due for the next twelve months.
      
      
   3. Individual Employee Renewal Letters
      These will confirm their renewal and detail any changes to their cover.
4. Payment
   
   
   1. By cheque
      Your cheques, drawn on a business account and made payable to Standard Life Healthcare, should be with us by the annual renewal date.
      
      
   2. By Direct Debit
      If you have opted to pay by this method we will arrange to collect the revised amount from the annual renewal date. We will adjust the first collection to take account of any debit or credit from the End of Year Adjustment Account.
      
5. If for any reason you decide not to renew your Group Scheme with us please let us know in writing. Any outstanding premium will then fall due and should be settled by cheque immediately.