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Using our medical helplines

Using our Helplines

We're here whenever you need us with these great support services, available 24 hours a day.

Your 24-hour GP Advice Line

Whatever your concerns, it's good to know that your Standard Life Healthcare plan comes complete with a 24-hour GP Advice Line. You can speak to an experienced GP around the clock for a telephone consultation or for personalised advice on healthcare matters, completely free of charge.

Telephone Consultations

At any time of the day or night, you can arrange a telephone consultation with a GP to talk through health concerns, or for advice and information such as questions about your medical condition or new medication.

Personal health information

Our GP Advice Line also offers medically validated and regularly updated information on health and medical matters, including new treatments, drugs or nutrition and exercise.

Travel Health Advice

You can call and speak to a trained operator for information on a wide range of travel-related health issues. You can also talk to a GP who will base their advice on your personal state of health and any medication you are taking.
For all of the above services, please call 0845 602 3773 for a GP to call you back at a convenient time for a telephone consultation or for personalised advice on a wide range of medical issues.

Counselling Services

Call 0845 602 3300 for 24 hour access to qualified, experienced counsellors who can help you with a wide range of issues from stress to bereavement.

Please note

The helpline services are free of charge. All call charges and any costs you incur as a result of following any advice you are given is your responsibility and not covered under your Standard Life Healthcare policy. Standard Life Healthcare does not take responsibility for the advice given by any of the helplines, or if the services are unavailable for any reason.
Except for the counselling service, Standard Life Healthcare may record and monitor telephone calls to help improve customer service.






This website is intended for the information of residents of the United Kingdom. Standard Life Healthcare Limited (02123483) and Standard Life Healthcare Services Limited (06430487) are both registered in England at Marshall Point, 4 Richmond Gardens, Bournemouth BH1 1JD. Standard Life Healthcare Limited is authorised and regulated by the Financial Services Authority.


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