Presenter: At Standard Life Healthcare we know that your family's health is precious. When you face the uncertainty that can often surround ill health; you need to be absolutely certain that your private health insurance will deliver.
That's why when we say full cover for specialists' fees we mean just that! We'll pay their fees in full even if their charges are significantly higher than the average charged by other specialists in similar circumstances. This differs from many other private health insurers who restrict their cover to what they call a reasonable and customary charge for a particular treatment.
Our private health insurance is designed to give you the cover you need, when it matters. Unlike Jeff's experience. His health insurance was with another provider!
Jeff: I was ill a few years ago, and we were insured by another private health insurance company. We realised too late that they placed an upper limit on the amount they'd pay towards my consultant's fees and we ended up with a large bill. We spent a long time arguing with them over this. We also needed to call the consultant to arrange payments. We both could really have done without all the extra stress it caused.
Presenter: When you're undergoing treatment covered by a Standard Life health insurance plan, we take care of all the money matters for you. Not just by paying hospital and treatment bills. We go further by ensuring that if there are ever any questions over costs we'll deal with them so you won't ever be put into an uncomfortable position of discussing money with the people who are treating you.
Eileen: Serious illnesses are most peoples worst fear - when it happened to me, we really appreciated the reassurance that I'm fully covered by Standard Life. Our plan stepped in from the very first suspicion of illness, through diagnosis, treatment and recovery. We received quick medical treatment with no quibbles over money - there was none of the worry and stress that we'd experienced before.
Presenter: So why does Standard Life Healthcare make this full cover promise? It's because we don't expect our customers to need to understand what a reasonable fee is for their treatment, particularly when the specialist you're seeing is one that's been recommended to you by your GP.
And we don't think you should have to negotiate bills with your specialist or end up having to make up any shortfalls yourself.
As a Standard Life Healthcare customer all claims are assessed against the terms & conditions of the chosen product and any individual exclusions placed on your plan.
