Presenter: In a recent 2008 survey of customers who had made claims, 98% of respondents said they would recommend us to a friend or relative. That's an excellent recommendation and one that we're very proud of.
So what are Standard Life Healthcare customers saying about us and the health insurance cover we provide?
H Brown, Evesham: Here's what I wrote to them: I just wanted to drop you a line to thank you for your attention through Susan's long illness. During such a long and difficult battle it was always a great comfort to have the financial side dealt with in a sympathetic and efficient manner and the family's thanks go out to you and your colleagues who made this side so straightforward.
P Hooper, Taunton: This is the letter I wrote to Standard Life Healthcare: Many, many thanks for the way you have looked after David and me during and after a very upsetting time. You were sensitive, thoughtful and a credit to your company. People like you are thin on the ground; take it from one who knows.
J Moulder, via email: I was diagnosed with my illness in 2005, and since then I've been treated with complete sympathy and understanding by Standard Life Healthcare. The level of cover is also very high, and these two things have meant that I've received the very best treatment without any worry or effort from me.
During my treatment I've had plenty of opportunity to compare notes with other insured private patients. Without exception, they've all been impressed, even envious; of the way my claims been handled. I wouldn't hesitate to recommend Standard Life Healthcare to anyone who wanted the very best service and cover. It's reassuring to know that there are still companies who understand the true meaning of customer care.
As a Standard Life Healthcare customer all claims are assessed against the terms & conditions of the chosen product and any individual exclusions placed on your plan.
