If you already have one of our health insurance plans and would like to change your cover, make a claim or check on the payment of invoices - or if you have any other questions about your plan - please refer to your plan documents for your plan number and the appropriate telephone number to call. Alternatively, if you don't have your plan documents to hand, please call one of the numbers below and you'll be directed to the appropriate team. Simply select the correct number for the type of plan you have with us:
| Type of plan: | Telephone number: |
|---|---|
| If you/your company bought your plan over the telephone with our sales centre or via a Standard Life Appointed Representative | 0845 602 5678 |
| If you/your company bought your plan via an intermediary or broker or you are unsure whether your plan is direct/intermediated | 0845 279 8877 |
You can call us between 8am and 7pm Monday to Friday and between 9am and 1pm on Saturday.
Calls may be recorded/monitored to help improve customer service. Call charges may vary.
Planholders can email us at:
Your message will be answered during the next working day.
Send your query to us by post and we'll get back to you as soon as possible. You can write to us at the following address:
If you think there may be a problem, please contact us and we'll do all we can to help.
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