If you are an existing Standard Life Healthcare policyholder and want to change your cover, make a claim or check on the payment of invoices - or if you have any other questions about your policy - please refer to your Certificate of Insurance for your policy number and then contact our Customer Care team on the appropriate number from the table below.
Simply check the first digit of your policy number or claim number against the following list to find the right number e.g. if your policy number is 1/999999 then use the telephone and fax numbers shown next to the number 1 in the table.
| First digit: | Telephone: | Fax: |
|---|---|---|
| 2 | 0845 602 4848 | 0845 602 3001 |
| 3/9 | 0845 602 3500 | 0845 602 3818 |
| 4 | 0845 602 4848 | 0845 602 3001 |
| 5/A | 0845 602 3443 | 0845 602 3662 |
| 6 | 0845 602 3448 | 0845 602 3400 |
| 7/B | 0845 602 3556 | 0845 602 3633 |
| 8 | 0845 602 3557 | 0845 602 3764 |
| F | 0845 602 0460 | 0845 602 0461 |
| Telephone: | Fax: | |
|---|---|---|
| Individual and Company Health Cash Plan |
0845 602 1155 | 01962 841 015 |
| Choices | 0845 602 4555 | 0845 602 3400 |
| Dental Claims | 0845 602 3886 | 0845 602 3400 |
| Travel | 0845 602 3710 | 0845 602 3400 |
The maximum call charge for BT Together customers is 3p per minute (minimum call cost, 5.5p). Calls from other networks may vary.
If you have hearing or speech difficulties, you can call us on our Minicom number, 0845 272 8805.
You can contact our Customer Care teams between 8am and 7pm Monday to Friday and between 9am and 1pm on Saturday. For our Choices plan, you can contact our Customer Care team between 8am and 6pm Monday to Friday.
If you are having problems using this website, please call our PC Technical Enquiries team on 0845 601 2351. Lines open Monday - Friday 7am-11pm, Saturday 8am-8pm.
